And now for something completely different. When faced with the question, “What is a problem you face at work?” People may respond with, “We are unable to reduce our response time for customer support. ” “This is the third time…
Category: Consequence Thinking
Getting Unstuck – The Power of “Might” – Tip # 278
Ah, summer…the season of travel. As we’ve survived the ice and snow of winter and the dreary days of clouds and rain (at least where I’m from), thoughts turn to vacationing and getting away. For many, that can mean hopping…
How I Learned To Train Senior People Who Think “Training” Is Just for Lower-Level Employees! – Tip #275
An American Fortune 50 company was unexpectedly running into competitive challenges in countries around the world where they’d dominated the markets. Although their offerings were limited, the local competitors were positioning themselves as understanding local needs. When the company’s CEO…
Kernel Panic – Tip # 271
As we’ve had to adjust to a more digital and remote life (thanks, pandemic), we have come to rely on our computers and devices even more. Personally, this means that I have many of the same apps on my phone…
Old-Fashioned Job Training Transformed in Today’s L&D Profession. Is a New Shift Coming? – Tip # 270
Once upon a time, there were no Learning & Development departments. So where did our profession emerge from? “Vocational Ed” trainers for technical skills “Survival of the Fittest” for professionals/managers, unless lucky enough to find mentors and, with few exceptions,…
The Ripple Effect – Tip # 269
When I was a kid, I relished the rare day when the typical prairie wind was reduced to a gentle breeze and the water in a nearby pond stood stock still. My adrenaline would surge as I raced to the…
When Psychologists Train Pigeons… Tip #268
When psychologists train pigeons… the pigeons are hungry. Duh, but sometimes we forget. After I took my first Vignettes Learning course with Dr. Jimenez, I threw out all introductory topic-talk and looked for typical, dreadful challenges to make human trainees…
Consequence Thinking From the World of Sales – Tip #267
Oh, really? Does your work require you to have influence over ideas or decisions? Are you involved in the process of “give and take” to arrive at an agreement or a path forward? Do you find yourself making decisions based…
Developing Consequences Using Muscle Memory – Tip #266
Remember the six-sided cube puzzle with all the colors? It was set up in a 3×3 grid and people would scramble it, misaligning the colors, with a goal of “solving” the cube and aligning the colors once again. This usually…
Missing Sales Strategy – Tip #265
When we train salespeople, we need to align with organizational sales strategy, but what if it’s M.I.A.? When a company expanded into a new market by hiring twenty new sales representatives, account development process and sales skills training were urgently…
REALLY? – Consequence Thinking Tip #264
In these difficult / challenging / unprecedented / add your favorite descriptor here / times… Can we actually count the number of times we’ve heard this phrase uttered over the last couple of years? What started as a way to…