When using ChatGPT, problems may occur such as hallucinations, bias, and inaccurate data. Instead of complaining and refusing to use the ChatGPT because of these problems, look at it as a learning opportunity. Have a debate and refute ChatGPT. Yes,…
In the Age of AI ChatGPT, Do Learners Still Solely Rely on Human Mentors?
Without a doubt, human mentors and coaches hold a special place in our hearts. Their wealth of knowledge and experience greatly contribute to our learning journeys. But let’s also admit it, they have their own limitations too, particularly with time.…
Cultivating a Growth Leadership Mindset Using ChatGPT
How do you grow and expand learners’ leadership and people skills using ChatGPT? By engaging in exploratory conversations using ChatGPT, learners are encouraged to delve into context-specific narratives, challenges, and opportunities, which help facilitate their personal growth and development with a focus…
From Zero to 99% Familiarization Using ChatGPT
Is it possible for a learner with no knowledge about a problem to get 99% familiarity using ChatGPT? Yes, definitely! This is one of the revolutionary capabilities of A.I. ChatGPT. At Situation Expert LABs, we conducted an experiment where we…
Improving Problem-Solving Using ChatGPT
When asking learners to do problem-solving, how can ChatGPT help? ChatGPT as a problem-solving tool helps generate ideas, provide information, and offer insights based on its training data. Using exploratory conversations such as “What If” open-ended questions allow learners to…
Lessons in Financial Planning Using ChatGPT
So you know that the AI-powered ChatGPT is designed to provide you with answers to your questions. But how can you ensure that these ideas would help you achieve your specific objectives? In this Situation Expert LABs experiment, the goal…
Coaching Using ChatGPT
Integrating ChatGPT as a tool to help learners gain insights can be a valuable addition to the learning process. Start by establishing a coaching approach. Ask where the learners are in terms of building their ideas. This would help you…
IT Help Desk Hell
We’ve all been there. There’s a problem with our computer/device/appliance/thingy and we’re left with no choice but to call the dreaded tech support. A maze of menus (“listen closely as our options have changed”), seemingly endless hold times, and –…
Masterful Virtual Trainer Case 2: From Dull to Dynamic
How do you gauge the success of your virtual training? Is good feedback more than enough? Apparently, not. While getting ideas and reactions from learners, good feedback alone is not enough to assume that your session was delivered. Learners need…
Masterful Virtual Trainer Case 1: Delay Dismay!
Have you ever wondered how others are feeling when you do your virtual sessions? Even in training, understanding others is crucial to making your sessions work. Empathy is a key part of emotional intelligence that will help you gauge the…
Just What Are You Driving At – Tip #282
I have a confession. I’m not a fan of auto racing. NASCAR, sprint car, Indy car, Formula-1… you can have it all. Even if you took me out to a live race, and sat me down in a prime spot…
Digital Disruption – Tip #281
October 23rd, 2001. A day that will live in infamy. The day the music…lived. Up until that point, people listened to their favorite tunes on physical media – CDs, cassettes, 8-tracks, and records. And while this date likely didn’t mark…
Maneuvering in These Crazy Times (And We’re Not Talking COVID) – Tip #280
By now, we’re probably familiar with the term The Great Resignation, whereby employees seem to be leaving the workforce at unprecedented rates (though it can be argued this trend can be traced back as far as 2009), impacting everyone from…
Prepping for Turnaround – Tip #279
Turnaround can mean many things to many people. For some, they hear the first two lyrics of Bonnie Tyler’s Total Eclipse Of The Heart. Others may think of a dance move while still others may consider it to be the…
Case Study 2: How to Manage a Customer Service Rep with Poor Customer Service Skills
Customer service can often become stressful and anxiety-inducing. But no matter how hard this task can be, customer service reps need to have focus and self-control — even when their customers don’t. The Challenge: How to teach Managers to use…