We’ve all been there. There’s a problem with our computer/device/appliance/thingy and we’re left with no choice but to call the dreaded tech support. A maze of menus (“listen closely as our options have changed”), seemingly endless hold times, and –…
Author: Jonathan Workman
Masterful Virtual Trainer Case 2: From Dull to Dynamic
How do you gauge the success of your virtual training? Is good feedback more than enough? Apparently, not. While getting ideas and reactions from learners, good feedback alone is not enough to assume that your session was delivered. Learners need…
Just What Are You Driving At – Tip #282
I have a confession. I’m not a fan of auto racing. NASCAR, sprint car, Indy car, Formula-1… you can have it all. Even if you took me out to a live race, and sat me down in a prime spot…
Digital Disruption – Tip #281
October 23rd, 2001. A day that will live in infamy. The day the music…lived. Up until that point, people listened to their favorite tunes on physical media – CDs, cassettes, 8-tracks, and records. And while this date likely didn’t mark…
Maneuvering in These Crazy Times (And We’re Not Talking COVID) – Tip #280
By now, we’re probably familiar with the term The Great Resignation, whereby employees seem to be leaving the workforce at unprecedented rates (though it can be argued this trend can be traced back as far as 2009), impacting everyone from…
Prepping for Turnaround – Tip #279
Turnaround can mean many things to many people. For some, they hear the first two lyrics of Bonnie Tyler’s Total Eclipse Of The Heart. Others may think of a dance move while still others may consider it to be the…
Critical Thinking for Better Judgment and Decision-Making
The last few weeks have been pretty risky for me, work-wise. Not “lose your job” risky but still… To put it another way, I’m stepping up to the plate and taking a huge swing. Either the ball is going out…
Critical Thinking Decisions Are Made on the Spot – Tip #277
And now for something completely different. When faced with the question, “What is a problem you face at work?” People may respond with, “We are unable to reduce our response time for customer support. ” “This is the third time…
Getting Unstuck – The Power of “Might” – Tip # 278
Ah, summer…the season of travel. As we’ve survived the ice and snow of winter and the dreary days of clouds and rain (at least where I’m from), thoughts turn to vacationing and getting away. For many, that can mean hopping…
Vacation Time – Tip #274
ALERT: DO NOT LET MY CHILDREN KNOW ABOUT THIS BLOG POST…IT WILL RUIN EVERYTHING! Now that we’ve got that out of the way, here is what’s going on: For the better part of two years, we’ve been trying to go…
On the Button! – Tip #273
I admit it – I am an Olympics junkie. So much so, that I know that the games don’t really begin with the opening ceremonies. No, the competitions actually begin a couple of days earlier with preliminary rounds, training runs,…
Garbage Disposal Gremlin – Tip # 272
I have a love/hate relationship with my garbage disposal. When it’s functioning, it works like a champ. But when things aren’t quite right, it can easily go from hero to zero. I’ve lived through many mishaps with this dastardly device,…
Kernel Panic – Tip # 271
As we’ve had to adjust to a more digital and remote life (thanks, pandemic), we have come to rely on our computers and devices even more. Personally, this means that I have many of the same apps on my phone…
The Ripple Effect – Tip # 269
When I was a kid, I relished the rare day when the typical prairie wind was reduced to a gentle breeze and the water in a nearby pond stood stock still. My adrenaline would surge as I raced to the…
Consequence Thinking From the World of Sales – Tip #267
Oh, really? Does your work require you to have influence over ideas or decisions? Are you involved in the process of “give and take” to arrive at an agreement or a path forward? Do you find yourself making decisions based…