Customer service can often become stressful and anxiety-inducing. But no matter how hard this task can be, customer service reps need to have focus and self-control — even when their customers don’t. The Challenge: How to teach Managers to use…
Author: Melissa Dougherty
Critical Thinking Case 1: How to Get Managers to Use Critical Thinking
The Challenge: How to teach Managers to use critical thinking to solve a real-life issue such as, how to handle an incompetent employee. The Fix and Key Insights: 1. Tell a Story that Captures Their Attention To capture the…
