Poor Customer Service | How to Build a MAMA Story Lesson

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Let’s say, an accident happened in your workplace as shown in this video. How will you prevent this incident from happening again?

Preview the video and reflect on the MAMA Story Design Steps.

Post your answers below.

Possible answers: (1) What is the effect if you mishandle a customer complaint in a restaurant? (2) An accident results in restaurant damages and a bad reputation. (3) Have you experienced a related incident? What will you do to avoid this incident?

Post your answers to (1), (2) and (3) in the comment box below based on your company situation.

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