Let’s say, an accident happened in your workplace as shown in this video. How will you prevent this incident from happening again?
Preview the video and reflect on the MAMA Story Design Steps.
Post your answers below.
Possible answers: (1) What will be the outcomes if you unprofessionally respond to clients’ inquiries? (2) A comedic representation of possible negative responses to client inquiries. (3) Have you experienced a related negative customer engagement?What will you do to avoid this negative customer engagement?
Post your answers to (1), (2) and (3) in the comment box below based on your company situation.