“Your Product is Under Recall” – Help learners handle disappointing calls

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We continue with our weekly serving of vignettes which offer short but precise and provocative micro-scenarios that ignite interaction and enhance learning. This is a tool you can use for free.

These real-life scenarios elevate learning to a higher level through deeper learner reflection and interaction through experience sharing.

In this week’s featured vignette, Ted, a business-to-business salesperson, faces a very stressful predicament. As he calls Anna , his prospect , to confirm her attendance to a product presentation he is sponsoring, he is faced with her uncertainty. Anna has heard news that Ted’s product appears to be under recall Ted is shocked since he knows nothing about it. He’s not even sure if Anna is just stalling. Ted is feeling desperate as this could be disastrous for his product presentation.

What can Ted say or do to save face? What should he do if Anna’s claim is unfounded? How does he deal with a possible debacle of his presentation and bad publicity regarding his product? Listen in on Ted and Anna’s conversation. Click here to view “Your Product is Under Recall”.

How to Use the Vignette

While the situation presented is specific, this vignette covers a wide range of topics to include conflict-resolution, work ethics and other management-related issues. Use this vignette to spark learner interest in your training session, show it as part of your lessons or utilize it as post-training test. Face-to-face, eLearning or webinar, this vignette is intended to push your learners to the EDGE.

Vignettes are compelling and potent learning tools for classroom training, eLearning activities as well as social learning communities. Click here to preview “You Product is Under Recall”.

Join us and post your comments on the vignettes’ pages . We sincerely appreciate your feedback and encourage sharing your experience . Send in also your suggestions, improvements or topics that are of interest to you. Help us come up with relevant vignettes by letting us know.

Ray Jimenez, PhD
Vignettes Learning
“Helping Learners Learn Their Way”

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